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Call Taking Basics for Emergency Services – Police Communications
The Call Taking Basics for Emergency Services – Police presents an overview of the knowledge that police call takers will need beginning their careers. Topics identified include: teamwork, critical incident stress, questioning techniques, problem solving, liability, criminal and civil law, as well as managing emergency calls and technical language used in police call taking, to name a few. This text is a brief compilation of some of the materials used in the Public Safety Communications Program at Kwantlen Polytechnic University, with a focus on police call taking. Common incident types and how they are processed is covered in the material.
Criminology and Criminal Justice
Emergency and Disaster Management
Interpersonal and Small Group Communication